Hello all
I am new poster on this forum.
I live in England, and like many of you I have recently filled in the online form at Universal Studios to complain about the disappointing content of the "Collector's" edition of the upcoming DVD.
And I have received the same standard answer as Jennis.
So Universal does not even provide a UK-based email address.
I really wonder how can such an international media company not have a system to redirect enquiries from people resident outside the US internally to the appropriate department?
Perhaps it's got to do with the fact that the "Collector's" edition may just be planned for release in the US.
Here's what I wrote to Universal:
Dear Universal Studios,
I am very disappointed at reading the programme you are planning to include in the January edition of Brokeback Mountain DVD.
To consider this DVD a proper "collector's" edition, I would have expected at least an Audio Commentary (by the Director or one of the Actors), some interviews with cast and crew (for example at official awards, such as the Venice Film Festival, which the film won), or with the short story writer Annie Proulx.
Much lesser films are released on DVD with Audio Commentaries, so why not this one, the "most acclaimed movie of 2005" and one which has impacted the lives of many viewers around the globe?
It really seems like a wasted opportunity.
I am also disappointed you are going to include again the "Sharing the Story: The Making of Brokeback Mountain" documentary, which had already been distributed by Logo Online before the release of the first DVD. So it was nothing new the first time.
Please give deeper consideration to the content of the new DVD: I am astonished that Focus Features and the other producers of this wonderful film would allow the release of this disappointing DVD. It really doesn't do justice to the movie.
Including really interesting and new features/featurettes would gain you not only better sales, but also the respect of viewers alike.
Thanks for your attention.
Best regards.
(signed)
I received a reply today...
Dear Jennis,
Thank you for contacting us.
Please direct your inquiry to the Universal Studios Home Video Customer
Service Department at:
Universal Pictures International
Oxford House, 76 Oxford Street
London W1N 1BS England
44 (0) 20 7307 1371
We appreciate your interest and hope that you will continue to enjoy
Universal products.
Sincerely,
Universal Studios Home Entertainment
Looks like i have to start again then if i have to contact London.We are getting different replies though which does mean they are reading them and hopefully taking on board the amount they are receiving concerning one particular product.I will let you know what the London office says
Jennis.x